Rock Valley College
Rockford, Illinois

RVC EAGLE Support

Goal of EAGLE Support
 EAGLE_Support The goal of EAGLE Support and this site is to provide support to all users of the EAGLE Learning Management System.  The EAGLE Support Personnel will resolve technical issues as quickly as possible so that teaching and learning can continue with minimal interruptions. If you have an issue that needs to be addressed, please complete the support request below.

 

EAGLE In Person Assistance Hours available at the ERC in Room 2418.

Monday

Tuesday

Wednesday

Thursday

Friday

8:00 a.m. to 
  5
p.m.

8:00 a.m. to 
 
5 p.m.

8:00 a.m. to 
 
5 p.m.

8:00 a.m. to 
 
5 p.m.

8:00 a.m. to
  * 5 p.m.

After support hours or on weekends and/or holidays remember you can always fill out a
support request, as these requests will be answered based on severity of the issue and urgency.

* RVC closes at 1:00 PM on Friday during the summer sessions.

 EAGLE_Support
Please enter your first and last name.

Remember your ID# is 7 digits long with an "e" or "s" before the numbers.

Providing a phone number is required in case our staff needs to contact you by phone to properly respond to your question or comment.

   
   
   
   
Immediate = within one hour; Urgent = within business day Medium = Within 2-3 days; Low; whenever possible
   
   
Please select whether you need training or something to be fixed.
please format it as Subject, Course Number, Section, Semester (e.g. PSY-270-2INT Summer 2010)

Please enter instructor's last name.

   
   
   
   
   
   
   
   
Select the area(s) that are causing you difficulty
   
   
   
   
   
   
   
   
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Please type in the text box a description of your issue or the steps you have already taken.

Faculty Use ONLY: By checking this box you will allow the EAGLE Administrator to access your course and fix the issue. The EAGLE Administrator will notify the faculty member of the fix that was performed via email.