Rock Valley College

Grievance Procedure

Rock Valley College is committed to providing prompt and effective resolution of incidents of discrimination and harassment, and encourages informal resolution of discrimination complaints as close to the source as possible. If a student has concerns or encounters problems related to a disability, accommodations, and/or construed discrimination, they may follow the procedures listed below.
For concerns that are not related to a disability, the student should follow general RVC complaint procedures, which apply to all students, as outlined in the RVC Student Handbook (go to: RockValleyCollege/Student Handbook).

The process and timeline for filing an internal grievance is as follows:

  1. Students shall express their concern initially with the appropriate faculty/staff member involved in the conflict in an informal manner. The complaint must be presented within thirty (30) business days of the incident. The Director of Disability Support Services is involved (whenever necessary) to clarify rights and procedures for both parties.

    2. If the complaint is unresolved after the informal discussion, or if the complaint involves the Director of Disability Support Services, the student may appeal to the ADA Compliance Officer (Dean of Students) in writing within ten (10) days for investigation. The written complaint to the officer must:

    • Clearly state the nature and basis of the alleged offense;
    • Be signed and dated;
    • Provide the name(s) of the person(s) committing the alleged offense;
    • Document specifics of the incident(s) in question; and
    • Identify any known witness(es) who have knowledge of the alleged discrimination.

    Note: Cases of alleged illegal discrimination based on race, sex, or disability should
    be referred directly to the Dean of Students (

    3. Upon completion of the investigation,  a written response will be provided to the student complainant within thirty (30) business days of the filing date of the complaint. An extension for additional review may be granted by agreement of the Officer.

    4. As appropriate, the ADA Compliance Officer may designate different persons to review cases or may consolidate complaints when such action is consistent with administrative efficiency and a fair resolution of the problem. In cases where the complaint itself is frivolous, harassing in nature, or not specific, the Officer may refuse to process the complaint. Written notification will be provided the student in such a case.

    5. The decisions of the Officer or appointed designee regarding review and appeal shall be final.
    If it was determined that law and/or college policy was violated, a remedy to the problem will be offered. If it is determined that there was no violation, the complainant will be notified and other options for possible resolution of the complaint will be explained.

Section 504 Coordinator – Students
Lynn Shattuck
Director of Disability Support Services | (815) 921-2371
Main Campus, Student Center, Ground Floor
3301 N. Mulford Road, Rockford, IL 61114

ADA Compliance Officer – Students
Rick Daniels
Title IX Coordinator | (815) 921-4281
Main Campus, Student Center, Second Floor
3301 N. Mulford Road, Rockford, IL 61114

For External Complaints: The U.S. Department of Education, Office for Civil Rights (OCR) is the federal agency responsible for addressing discrimination on the basis of disability. If you need to file
a complaint with OCR, please see external complaints on page 42 of the Student Handbook.