Rock Valley College

Complaint Resolution

Rock Valley College is committed to providing prompt and effective resolution of incidents of discrimination and harassment, and encourages informal resolution of discrimination complaints as close to the source as possible. If a student has concerns or encounters problems related to a disability, accommodation(s), and/or construed discrimination, they may follow the procedures listed below.

For concerns that are not related to a disability, the student should follow general RVC complaint procedures, as outlined in the RVC Student Handbook.

Informal Complaint Resolution Procedure


If a student has concerns or encounters problems related to a disability, accommodations, and/or construed discrimination, they shall express their concern initially with the appropriate faculty/staff member involved in the conflict in an informal manner. The complaint must be presented within thirty (30) business days of the incident.

Students may (and are encouraged to) consult with the Accommodations Specialist, who can act as their advocate and provide assistance in resolving the issue.

In situations where the issue cannot be resolved, or where the issue directly pertains to the Accommodations Specialist, students may choose to contact the Director of Disability Services for assistance in resolving the complaint. The Director will (whenever necessary) assist in clarifying rights and procedures for both parties.

Section 504 Coordinator – Students
Lynn Shattuck
Director, Disability Support Services | (815) 921-2371
Main Campus, Student Center, Ground Floor
3301 N. Mulford Road, Rockford, IL 61114
RVC-DisabilityService@RockValleyCollege.edu

Formal Complaint Resolution Procedure


The ADA Compliance Officer (Dean of Students) is designated by the College as the entity responsible for ensuring prompt resolution of complaints. The ADA Compliance Officer will, at the request of the student, review the issues surrounding the complaint and seek to resolve the matter informally, whenever possible. 

If the complaint remains unresolved, the student will be prompted to file a formal, written complaint with the Compliance Officer within fifteen (15) days of the alleged offense.  Upon receipt of the written complaint, the Officer will conduct a formal review, and once the investigation is complete, will issue a written decision no later than 30 days after the initial filing. An extension for additional review may be granted by agreement of the Officer.

The written complaint to the officer must:

• Clearly state the nature and basis of the alleged offense;
• Be signed and dated;
• Provide the name(s) of the person(s) committing the alleged offense;
• Document specifics of the incident(s) in question; and
• Identify any known witness(es) who have knowledge of the alleged discrimination.

ADA Compliance Officer – Students
Terrica Huntley
Title IX Coordinator | (815) 921-4187
Main Campus, Student Center, Second Floor
3301 N. Mulford Road, Rockford, IL 61114
RVC-DeanofStudents@Rockvalleycollege.edu

Appeal Process


If the complaint remains unresolved, the student may appeal the decision of the ADA Compliance Officer by resubmitting the written complaint (within 15 days of receiving the Compliance Officer’s decision), to the Vice President of Student Services for a final review.  In cases of appeal, the student must present in writing, the reasons for this final appeal (ex., instances where the Officer acted arbitrarily, capriciously, or in bad faith). The VP of Student Services will issue a final, written decision within 30 business days of this new filing.  If additional time is necessary, the complainant will be notified in writing, prior to the 30-day expiration period.

If it was determined that law and/or college policy was violated, a remedy to the problem will be offered. If it is determined that there was no violation, the complainant will be notified and other options for possible resolution of the complaint will be explained.

External Complaint Resolution


Although the College’s internal procedures are designed to ensure a timely and effective resolution of student complaints, students do have the right to utilize external channels for complaint resolution.  The regional contact for the Office of Civil Rights is listed below:

Office for Civil Rights- Chicago Office
U.S. Department of Education
Citigroup Center
500 W. Madison Street, Suite 1475
Chicago, IL 60661-4544
Telephone: 312-730-1560
FAX: 312-730-1576; TDD: 800-877-8339
Email: OCR.Chicago@ed.gov

Confidentiality


Any information regarding the filing of a complaint, the investigation of a complaint, and/or the disposition of the complaint shall be handled in a  confidential manner and will be disclosed only as needed. Unauthorized breaches of confidentiality may result in disciplinary action.

Retaliation


No College community member shall discriminate against any individual because that individual has opposed any act or practice made unlawful by the applicable laws, or because that individual submitted a complaint or charge, testified, assisted, or participated in any manner in an investigation, proceeding, or hearing under any applicable law or this policy.

For concerns that are not related to a disability, the student should follow general RVC complaint procedures, as outlined in the RVC Student Handbook.