Productivity and profitability are dependent, in part, on the leaders in your organization. Our Successful Supervision series is designed for leads, supervisors, managers, and directors who are new to supervision or who have not had formal supervision training.
The course explores the changing role of the new leader, making the transition to supervisor, leadership and fellowship, self-fulfilling prophecy and its effect on leaders and groups, leadership styles, situational leadership.
The course explores communicating better with others, understanding factors governing relationships, dealing with culture, status and attitudes, dealing with emotions, focusing on commonality to reduce conflicts with others.
The course explores definition of communication, the role of the sender in the communication process, the role of the receiver, one way vs. two way communication, pitfalls and how to avoid them.
The course explores delegation as the key tool for supervisors, deciding what tasks to delegate, when to give assistance and when to stay away, how to attach responsibility and accountability to delegated tasks.
The course explores intervention techniques, praise and reprimand, reinforcement-using it as a motivational tool, motivation theory, behavior management, recognizing motivating factors and developing strategies.
The course explores identifying steps in the problem solving process, reviewing objectives of decision making, using a simple application of a problem solving matrix, application examples of the matrix.
The course explores understanding the importance of feedback, how to reinforce and shape behavior, coaching skills to influence productivity, negotiation skills.
The course explores coaching sills to help improve performance, performance goals and expectations, appraisal interview, how to conduct it, pinpointing expectations to improve performance.
The course explores oral counseling-the verbal warning, elements of the written warning, concept of Just Cause and its application in discipline, how to confront non-performance, how to reduce defense mechanisms, positive discipline, termination considerations.
The course explores controlling activities-the value of planning, projects and daily tasks-how to manage both, establishing long range plans, integrating plans into daily activities, GANTT and PERT charts-some of the tools of planning.
Directing (Activity), Coaching (Activity), Case Study, Supporting, Delegating (Activity) & Case Study, Situational Leadership
Leader, Follower, Manager, Adjusting the Mindset, Leader's Approach to Control/Influence, Relationship between Mood and Behavior, Attitude Ladder, Language of an Effective Leader, Max & Max, Empowerment, Personal Action Plan.
Define / Describe Emotional Intelligence, What is it? Video – Emotional Intelligence, EI vs. IQ, Why does it matter?
Key Elements of Emotional Intelligence, Mastery of Self – Intrapersonal, Mastery of Relationships – Interpersonal,Emotional Intelligence Quiz, Understanding and Controlling the Dimensions of Self, Understanding and Controlling the Dimensions of Self, Understanding and Controlling the Dimensions of Relationships, Personal Action Plan
Style Matrix, Differences in Styles, Verbal, Vocal, Visual, Results of Each Style, Why We Aren't Assertive, Assertiveness Skills, Introduction, "I" Messages, Giving Criticism, Receiving Criticism, Responding to Praise, Self Talk, Activity, Non-Defensive Communication, Person Action Plan
The Pygmalion Effect, Four Pygmalion Factors, Galatea Effect, Discussion Segments, Personal Action Plan.
Introduction, Dealing with Conflict, Conflict Positions, Characteristics and Uses, Methods, (Activity) Ineffective Approaches, Effective Approaches,(Activity), Case Study, (Activity), and Personal Action Plan
Introduction, Sources of Negativity, Optimism-Pessimism, Kinds of Negativity, Techniques to Overcome, Personal Action Plan
What is stress? Managing Stress, What Are You Going To Do About It? Personal Action Plan
Introduction, Meeting Problems: Before the Meeting, During the Meeting, Responsibilities of the facilitator, Responsibility of Task Leader, Responsibility of Members, Meeting Minutes, After the Meeting, Facilitation Tools: 1. Functions, Characteristics, Facilitator's Role, Knowledge and Skills, Video: Meeting the Meeting Challenge, Personal Action Plan.
Introduction, Setting Priorities, Setting Goals, Identifying barriers, Handling Interruptions, Controlling the Telephone, Conducting Meetings, Getting Organized, Conquering Procrastination, Delegating, Personal Action Plan, Related Reading