Rock Valley College
Rock Valley College > Academics > EAGLE > EAGLE Support

EAGLE Support

The goal of EAGLE Support and this page is to provide support to all users of our EAGLE Learning Management System. 

We will resolve technical issues as quickly as possible so that teaching and learning can continue with minimal interruptions. If you have an issue that needs to be addressed, please complete the support request form below.

Support Request Form

Please complete the form below in order to have your issue sent to the appropriate EAGLE Support Staff.

General Information
Please enter your first and last name.
Remember your ID# is 7 digits long with an "e" or "s" before the numbers.
Providing a phone number is required in case our staff needs to contact you by phone to properly respond to your question or comment.
Assistance Info
Immediate = within one hour; Urgent = within business day Medium = Within 2-3 days; Low; whenever possible
Please select whether you need training or something to be fixed.
please format it as Subject, Course Number, Section, Semester (e.g. PSY-270-2INT Summer 2010)
Please enter instructor's last name.
Select the area(s) that are causing you difficulty
Canvas supports the last two versions of every browser release. We highly recommend updating to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in.
Please type in the text box a description of your issue or the steps you have already taken.
Faculty Use ONLY: By checking this box you will allow the EAGLE Administrator to access your course and fix the issue. The EAGLE Administrator will notify the faculty member of the fix that was performed via email.